Refund, Returns, and Exchanges Policy

At Royal Stretch, customer satisfaction is important to us. This policy explains the conditions under which returns, exchanges, and refunds are accepted for clothing products purchased from royalstretch.in. Please read the policy carefully before placing an order.

1. Eligibility for Returns

We accept return or exchange requests only under the following circumstances:

• The product received is damaged or defective

• The product has a size-related issue

Time Limit

All return or exchange requests must be raised within 3 days from the date of delivery.

Product Condition

Returned items must:

• Be unused, unworn, and unwashed

• Have original tags, labels, and packaging intact

• Be in resalable condition

Royal Stretch reserves the right to reject any return that does not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products purchased during clearance or special sales

• Items marked as “Final Sale”

• Products damaged due to improper use or handling by the customer

3. Exchange & Replacement Process

We offer size exchanges or replacement for eligible products.

How to Request

To initiate an exchange or replacement, contact us with:

• Order ID

• Reason for exchange

• Required size or replacement request

Reverse Pickup

Once approved, a reverse pickup will be arranged from your delivery address.

Dispatch Timeline

After receiving and inspecting the returned product, the replacement item will be dispatched within 2–3 business days, subject to stock availability.

4. Refund Policy

Refunds are issued only if:

• An exchange or replacement is not possible

• The requested size or item is unavailable

Refund Processing Time

Refunds are initiated within 3–5 business days after the returned item passes quality inspection.

Refund Method

Refunds will be credited to the original payment method used at checkout.

Refund Credit Timeline

The amount may take 3–7 business days to reflect in your account, depending on your bank or payment service provider.

Shipping Charges

• Original shipping charges are non-refundable

• Shipping fees will be refunded only if the return is due to our error (wrong or damaged product)

5. Contact Us

For return, exchange, or refund-related queries, reach out to us at:

📧 Email: royalstretch.in@gmail.com
🌐 Website: https://royalstretch.in